Saturday, October 27, 2007

Unique Cleaning Problem #6: Cat Urine on Microfiber

You may or may not be aware of my list of solutions to unique cleaning problems, located somewhere on the lower left hand side of this blog. This will be my most recent entry to that list, but one that has been in the making for the past 6 MONTHS.

You also may or may not remember reading my brief and irritated reference to what our cats did to our brand new living room furniture.
this post for more information, though I think the title of the post you are reading now provides all the information you really need.

To make a VERY long story as short as possible:

Early in 2007 we purchased a LOVELY living room sectional from a certain department store, let's call them Shmacey's.

Because we are the parents of 3 young children we also opted to purchase a full coverage, fix it or replace it, warranty from "Shmacey's."

Our cats opted to relieve themselves on this lovely, brand new furniture shortly after it arrived.

Disgusted and irritated, we stripped the cushion covers off of the cushions and stored them in our basement.

Relieved that we had purchased this warranty, we made a phone call.

And then we waited.

And waited.

And waited.

And waited.

Another phone call.

Waited.

Waited.

Waited.

Phone call.

Waited.....

Until 6 months had elapsed.

At this point we began preparing for Isaac's 6th birthday party. Realizing that we would not be getting resolution from the warranty company any time soon and not wanting to host a large party with no cushions on our living room couches, we took them to a dry cleaner. We did not go this route previously because, "improper cleaning may void the warranty." and we really believed they would take care of this problem for us. Another one of those painful life lessons, eh? We paid for the cleaning and came home very excited to have our living room furniture back.

Until we opened the bags and discovered that the cushion covers still smelled disgusting.

We then became down right angry, decided that they were ruined either way and threw them all in the bathtub with some detergent and a whole bottle of cat urine neutralizer that I purchased at Target. We filled the tub with warm water, stirred the brew with a broom handle and let them soak overnight.

The next day we hung them in the sunshine, my thoughts turning with hope to this post by Mary Mia and a few hours later VOILA!

BEAUTIFUL, CLEAN, STINK FREE CUSHION COVERS!!!

They slid nicely back onto the cushions and we celebrated are furniture's rebirth by plopping our behinds down and testing each and every cushion. We even invited Esther over for the occasion.

We allowed ourselves a few days to bask in the glow of a clean living room sofa...and then we decided to deal with "Shmacey's."

Jesse went down in person and had a chat with both the store manager and the furniture sales manager, producing documentation and a timeline of our efforts to seek resolution to this problem. I was not there to witness it, but according to Jesse, both people stood aghast, mouths hanging open in complete shock.

In defense of "Shmacey's," they usually have EXCELLENT customer service and I really enjoy shopping in their stores. Our problem was actually with the company of the warranty they sold us, not with them. But we felt they should know what kind of service this company was providing, since Shmacey's really does pride itself in its customer service.

At this point in time all we really wanted was our money back for the useless warranty we had purchased. Compensation for the months without furniture would be nice, but I was not holding my breath.

A bit more time passes, a few more phone calls and we arrive at this past Friday night.

The manager of Shmacey's called and said that along with the president of the warranty company they have worked out the following solution:

We can walk into any Shmacey's furniture showroom, select any couch or sectional we want, and the warranty company will buy that piece of furniture for us.

Sounds great right?

Well here is the rub. Please don't think that we are ungrateful, we are so thankful that this manager went to all this trouble for us. The problem is, we REALLY LIKE this piece of furniture. We shopped for over a year before we found what we wanted for our living room. You may be thinking, well then go get something new and put that somewhere else. This was our first thought as well.

Nay.

In order to receive the new item we select, we must give back the "old" (this item is not even a year old and in GREAT condition folks) furniture.

I have no idea what to do. I cannot possibly call this person who worked so hard to make this great deal for us and tell her that I am still not happy. But...it seems absurd to go and pick out something to replace essentially brand new furniture that we REALLY like.

All I really want is my money back for that warranty.

WHAT SHOULD WE DO?????

PS The next time you buy microfiber and they hand you that tiny bottle of $34 cleaner and tell you that this is the ONLY thing you can use on your purchase, DON'T BUY IT.

35 comments:

Mary said...

Just go and look, you might find something good. OR..pick out the most expensive couch you can find, buy it, sell it on Ebay, and then find your old couch on Ebay (you know it'll be there), and use the extra money to buy some of those awesome plastic covers for your couch. ;)

Davis Family said...

I guess I would call them back...Thank them profusely for their far too generous offer--and tell them really all you want is a refund for the warranty which to this day has never been taken care of.

I'd also let them know that you are enough in love with this furniture which is no longer made by the company to accept a humble offer of a warranty refund. YOU will pick up the cost of recovering the cushions at your own expense....

SURELY you can convince them....your route is the cheaper one for them.

Buzz2of11 said...

I agree completely with the post by the Davis family. It is too bad that they did not ask you first what it would take to resolve the situation before they came up with their scheme.

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